Delivery & Returns – Kronstoll
At Kronstoll, we always ensure your products are delivered on time and in perfect condition. Every item is carefully checked before shipping to guarantee it matches the description and your order exactly.
If you wish to return an item, you may do so within 30 days of receiving it. Please note that customers are responsible only for the return delivery cost. Refunds require a valid reason for the return, as this helps us maintain the high product standards we promise.
Can I return an item I purchased from Kronstoll?
Yes, you can return items purchased from Kronstoll within 30 days of receiving your order. To start a return, please contact our support team and provide your order number and reason for return.
Is there any cost for returning an item?
Returns are accepted at Kronstoll, but you will need to cover the return delivery cost. The original shipping fee is non-refundable. We always recommend using a trackable shipping method for your return.
Do I need to explain why I’m returning the product?
Yes. When you request a return or refund, please provide a valid reason. This helps our team understand the issue and improve our quality control. Returns without a clear explanation may take longer to process.
When will I receive my refund?
Once we receive and inspect the returned item, refunds are usually processed within 5–10 business days. You will receive an email confirmation once the refund has been issued.
Can I exchange an item instead of returning it?
Yes, if you prefer, you can request an exchange for a different size, color, or product. Exchanges are processed after we receive the original item back in unused condition.
What if I received a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact Kronstoll immediately with photos of the item and packaging. We will arrange a replacement or full refund, including the shipping cost.
Do you check product quality before shipping?
Absolutely. Every product at Kronstoll goes through a careful quality control check before being shipped. We make sure each item matches the product description and customer’s selected options exactly.
Can I return used or washed items?
No. For hygiene and quality reasons, returned items must be in unused, unwashed, and original condition with all tags attached. Used or damaged items cannot be refunded or exchanged.